Our goal is to keep the ordering process as simple as possible. Shipping times vary from 3-5 business days and delivery time varies between 5-10 business days if your product is in stock and depending on how busy the delivery company is.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- Once we receive your order, we check to verify that the item is in stock and available for shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud department, the product ordered will usually ship out of our suppliers warehouse within 3-5 business days from the date of your order.
- Once your order has shipped we will send you the tracking information within 24 hours to the email address you provided when checking out.
- Our chairs typically ship via trusted Freight carriers to the lower 48 states. If Indoor Delivery & Assembly is ordered, the delivery company may show up in a box truck or similar.
- Shipping costs are included with any unit going ground to the lower 48 states.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
Damages:
- You must inspect the packaging and items inside the packaging at the time of delivery for possible damage. Even if the box(es) don't look damaged, you still must open your box(es) and physically look at your item(s) to make sure nothing is damaged before signing off on the delivery paperwork.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@massagechairsforbusiness.com and we will process an insurance claim with the shipping company.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of the contents of the box(es) upon delivery.
- We recommend IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify us immediately at support@massagechairsforbusiness.com
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify us immediately at support@massagechairsforbusiness.com
Cancellations & Refunds:
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If your order has already shipped and you decide to cancel your order, then our Return Policy applies and you (the buyer) will be responsible for all costs that are noted in our Return Policy.
- Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our suppliers warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a chair sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, and have shipped out of the suppliers warehouse, we'll send you an email with your tracking information.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL and will be delivered via a lift gate truck, or possibly a box truck or similar if indoor delivery & assembly was ordered.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. Your order will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can usually only be scheduled Monday thru Friday. The delivery times can usually only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Please don't screen your phone calls until your order has been delivered.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
International Customers
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@massagechairsforbusiness.com
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@massagechairsforbusiness.com
