Massage Chairs for Business is dedicated to offering the finest customer service in the massage chair industry. Our mission is to make your shopping experience seamless and enjoyable, ensuring you are fully satisfied with your purchase. We strive to exceed your expectations at every turn.
30-Day Return Policy
New resalable merchandise in the original packaging purchased on massagechairsforbusiness.com may be returned within 30 days of the delivery date. If you were given free indoor delivery & assembly or upgraded to indoor delivery & assembly, the cost that we had to pay for that service will be withheld from your refund. Credit card processing fees are non-refundable.
It is the customers responsibility to disassemble the chair and put everything back in the original box(es). Once that is completed we'll arrange for a shipping company to contact you to pick up the chair.
If instead you want an indoor pickup (where they come in and dis-assemble the chair and remove it for you), that will result in an additional indoor delivery & assembly fee and would be withheld from your refund. Do not write anything on the outside of the box(es) unless instructed to do so by us.
- You must notify us by email of your intent to return within 30 days of the delivery date. You can email us at support@massagechairsforbusiness.com
- Once you have emailed us your return request we'll evaluate it and respond with the next steps. Do not ship your item back without our consent and return instructions via email.
- Keep the original boxes for a minimum of 30 days.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund your original purchase price minus any applicable fees or charges.
- Indoor Delivery & Assembly is a service and therefore is non-refundable.
- Regarding Indoor Delivery & Assembly, it is your responsibility to inspect your item to be sure it was assembled correctly and is functional before signing off on the delivery paperwork and before the delivery company leaves.
- If your product requires service after delivery, you must allow us to have it repaired through the manufacturer's warranty. If you decline to have it repaired under warranty and request a return, you will be responsible for all delivery costs and applicable restocking charges.
- There is a 15% restocking fee for the following brands: Svago, JPMedics, Kyota, Infinity, Ogawa, & Daiwa.
- Credit card processing fees of 3 percent of your order total are non-refundable.
- Refunds will be applied to the same payment method used when the original purchase was made.
- If something is defective with your item the manufacturer may issue you a replacement or send a technician to repair it.
- Refunds are only issued after returned items have been received and inspected at the manufacturer's warehouse.
- Take pictures of the chair right before it is packed up (front, back, left side and right side).
- Any damage to the product (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees.
- It is the customers responsibility to measure their doorways, stairwell, etc. prior to ordering to ensure the chair will fit through.
All return requests must be submitted in writing and sent to support@massagechairsforbusiness.com
Cancellations
You can cancel your order free of charge as long as your order has not been physically shipped. If your order has been shipped, it will be treated as a return and our return policy applies.
To cancel an order please send us your name and order number with your cancellation request to support@massagechairsforbusiness.com
Refunds will only be issued to the original credit card that you used when placing your order.
Damaged Merchandise
Upon delivery, it is your responsibility to inspect the packaging your item(s) arrived in, and to open your box(es) and inspect your item(s) for damage before signing off on the delivery paperwork.
IMPORTANT: Please refer to our Shipping Policy for instructions regarding damaged merchandise.
Please Read
In the event that your order is returned in a condition that we deem unacceptable, we reserve the right to deny your return. Upon receipt of your order, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
Please allow 5-10 business days after delivery of the returned item to be received and inspected and for us to process your refund.
If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
